Cancellation Policy

Last updated: 1 October 2026

Our classes are small and often fully booked, so we ask everyone to follow this policy. It means your place can go to someone on the waiting list if you cannot make it.

Group classes

• Please cancel at least 12 hours before your class starts to have the session returned to your account.
• Cancellations made less than 12 hours before the class will lose the session.
• If you do not attend without cancelling, the session will be lost and a £5 no-show fee may apply to unlimited memberships.

Private sessions

• Please give at least 24 hours’ notice to cancel or reschedule a private session.
• Private sessions cancelled with less than 24 hours’ notice will be charged in full.

Late arrivals

For your safety, we cannot admit anyone more than ten minutes after a class has started, as you will have missed the warm-up. Late arrivals who cannot join will be treated as a late cancellation.

Waiting lists

If a class is full you can join the waiting list. You will be booked in automatically if a space becomes available up to two hours before the class, and we will email you to let you know.

Memberships and class packs

• Monthly memberships can be cancelled with one month’s notice.
• Memberships can be paused for up to two months a year for holidays, illness or injury.
• Class packs are valid for three months from the date of purchase and cannot be refunded or extended.

If we cancel a class

Occasionally we may need to cancel a class due to instructor illness or circumstances beyond our control. If this happens, we will let you know as soon as possible and the session will be returned to your account in full.

Exceptional circumstances

We understand that life happens. If you have missed a class due to an emergency, please contact us and we will do our best to help.